Returns & Exchanges

If you are not completely satisfied with your purchase, you may return it within 30 days for an exchange or full refund, provided the item is in its original condition.

Return Process

• 1.
  Request Authorization

  Contact our concierge team to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Securely

  Place the item in its original packaging, including all certificates, lab reports, and the appraisal.

• 3.
  Label and Ship

  Affix the provided prepaid insured shipping label to your package and drop it off at an authorized carrier location.

• 4.
  Inspection and Refund

  Once our quality assurance team verifies the item's condition, your refund will be processed within 5-7 business days.